Nowadays, everything is just a single click away from one's doorstep, as it saves time and other expenses. People rely more on online shopping than offline, making their lives more comfortable. Everything, from perishables to expensive clothes, electronics, cosmetics, books, and furniture, is available. However, there are times when they are surprised by receiving damaged or incorrect products, creating challenges.
Recently, there was an incident where bugs were found in a package of Makhana. The customer voiced his complaint through platform X (formerly known as Twitter).
The customer named Siddharth Shah ordered a non-returnable package of premium phool makhana from Flipkart and ended up receiving live bugs and insects crawling inside the package. This bizarre incident was posted on X (formerly known as Twitter) on October 25 and garnered 112.3K views along with hundreds of likes and comments. In his post, he expressed, "I ordered Farmley premium phool makhana from the e-commerce site Flipkart, and when I opened the package, I saw live bugs and insects. It's horrible to go through this. Moreover, the return policy is not available for this product." This issue went viral after the post and was flooded with likes and comments. A few people shared their own experiences regarding online purchases. Some commented, 'Are you selling non-veg makhana?' while others stated, "This is why some consider buying stuff offline better than online," and "Bro, never order food products from Flipkart. I faced the same situation; they sent me an expired item."
All this conversation caught the attention of Flipkart, which issued a refund. Siddharth Shah updated in a later tweet that Flipkart has issued the refund, thanked everyone for the support, and gave special thanks to @stufflistings for responding. Likewise, Flipkart, on its social media platform, conveyed, "We apologize for the inconvenience to the customer and would like to address the concern related to the order cancellation." They also advised the public not to share order-specific details on social media platforms to ensure safety.