‘They Laughed at My Breakdown’: Highlighting Workplace Mental Health in India

A 21-year-old woman from Gurgaon recently shared her experience of being mocked at work when she requested leave due to mental health concerns. She explained that she had repeatedly informed her managers about feeling overwhelmed and unwell, but her concerns were dismissed. During a breakdown at the office, marked by uncontrollable crying and difficulty breathing, she still faced ridicule instead of support.

The Redditor also mentioned that immediately after sending her email, her manager contacted her on WhatsApp, asking if she could still “log in” and handle calls, despite her having stated that she was unwell.

Her story, initially posted on Reddit and later reported by Hindustan Times, has sparked widespread discussions about workplace responses to mental health in India. While her account has not been independently verified, it reflects the challenges many employees face when mental health is not recognized as a legitimate concern.

The Science Behind Workplace Mental Health

Work-related stress is a key factor contributing to mental health conditions such as anxiety, depression, and burnout. The World Health Organization (WHO) defines burnout as a syndrome resulting from chronic work-related stress that has not been successfully managed. It is identified by three dimensions: exhaustion, mental distance or negative feelings toward one’s job, and reduced professional efficacy. Burnout is specific to the occupational setting and does not describe general life stress.

In India, the National Mental Health Survey (2015–16) conducted by NIMHANS found that around 15% of adults experience a mental health condition. The survey highlighted workplace stress, long hours, and lack of support as key contributors, particularly among young professionals. Despite this prevalence, stigma and limited awareness often prevent people from seeking help.

The WHO’s recent guidelines on mental health at work emphasize that supportive policies, early identification of distress, and access to professional care are crucial for maintaining employee well-being. Workplaces that ignore mental health risks can exacerbate conditions and reduce productivity, while proactive interventions can prevent escalation and improve outcomes.

Workplace Culture and Policy Gaps

Supportive workplace environments allow employees to discuss struggles without fear of judgment. In contrast, dismissive attitudes, unrealistic expectations, and ridicule can worsen psychological distress. In India, mental health is often treated as a private issue rather than part of occupational health responsibilities. The WHO recommends integrating mental health promotion into workplace safety frameworks, including stress management programs, counseling access, and training for supervisors to recognize and respond to mental health concerns.

The Gurgaon incident also highlights gaps in policy implementation. While the Mental Healthcare Act, 2017, recognizes the right to mental health care and non-discrimination, many organizations still lack clear provisions for mental health leave, confidential reporting, or crisis support. Research indicates that early intervention and workplace-based mental health strategies significantly reduce risks and improve employee well-being.

Conclusion

The story of the young professional in Gurgaon underscores the importance of recognizing mental health as a critical component of workplace well-being. Evidence from WHO and NIMHANS shows that addressing mental health proactively not only supports employees but also improves organizational productivity.

Organizations can create safer and healthier workplaces by providing access to counseling, training managers to recognize signs of distress, and fostering an environment where employees feel comfortable seeking help. The viral account serves as a reminder that mental health support is essential, and workplace cultures must evolve to meet this need.

References

1. National Institute of Mental Health and Neurosciences (NIMHANS). (2016). National Mental Health Survey of India, 2015–16: Summary Report. Ministry of Health and Family Welfare, Government of India.

2. Malik A, Ayuso-Mateos JL, Baranyi G, Barbui C, Thornicroft G, van Ommeren M, Akhtar A. Mental health at work: WHO guidelines. World Psychiatry. 2023 Jun;22(2):331-332. doi: 10.1002/wps.21094. PMID: 37159361; PMCID: PMC10168149.

(Rh/Eth/SS/MSM)